1. About Us:

1.1 battles.co.uk is a website owned by Battle Hayward and Bower Limited (“we”/”us”) for the provision of information about our products and the sale of our products.

1.2 These terms and conditions apply to all and any use of our website. If you do not accept these terms and conditions please do not use our website and leave now.

1.3 Since we are principally aiming our website at the UK market, we cannot guarantee that our website accords with local laws of any other countries. You are therefore responsible for compliance with the laws of your jurisdiction.

  1. Intellectual Property Rights and Use of Title:

2.1 We do not give you any right or interest in any copyright or other intellectual property rights in any text, images, tables, compilations or other copyright protected works featured on our website nor do we give you right to reproduce the same.

2.2 We do not give you any right or interest in any product that you purchase nor do we give you right to reproduce the same.

2.3 You may view and access our website for private and personal, non-commercial use only. The copyright in all software and content is owned by or licensed to us unless otherwise specified and may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express consent.

2.4 Copyright and design rights extend to the design, look and feel of our website, all photographs and text appearing on it and any promotional material.

2.5 We, our website and our logos are our trade names and/or trademarks and may not be used by anyone else without our express permission. We have registered trademarks in several marks appearing on the website and we are also the owners of unregistered trade mark rights in any such marks.

2.6 We do not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on our website belong to their respective third party owners.

  1. Price and Delivery:

3.1 All prices featured on the website include VAT.

3.2 Outside of the UK delivery charges will be calculated on a product-by-product basis. We reserve our right not to deliver to places outside the UK and will notify you accordingly.

3.3 Delivery outside the UK may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you once the products you have ordered are in customs to let you know the cost.

3.4 Please order from us with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for ensuring adherence to such lead-time.

3.5 If your order will not be delivered within the timeframe specified at when we accept your order we will notify you and try to rectify the situation as quickly as practically possible.

3.6 All new orders are deemed separate and each is treated individually.

3.7 Please note that we cannot accept refunds in respect of personalised goods or goods which by reason of their nature cannot be returned or goods which deteriorate or expire rapidly.

3.8 Please allow 14 days for UK standard delivery and 28 days for standard delivery outside of the UK.

  1. Making a purchase:

4.1 When you order a product from our website you are offering to buy it for the price stated, subject to these terms and conditions.

4.2 Placing of orders will be confirmed by email. We will then check the availability of the requested product and contact you with a further email to confirm or withhold our acceptance of your order. If the product is available and the details of your order are correct, our second email will be deemed an acceptance of your offer and will specify delivery details and confirm the price of the product purchased. If the product is not available we will also let you know by email.

4.3 We will try to keep our website as up to date as reasonably possible but cannot guarantee that particular products will always be available. If we cannot supply the requested product you will not be charged for it and we will refund or re-credit your account with any amount that we might have debited.

4.4 We will ask for and store your order and delivery details including your address and may automatically insert certain information on your order form so that you can order and purchase products from our website with the minimum amount of form filling.

4.5 We may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of any product at any time at our sole discretion.

  1. Payment:

5.1 We allow orders to be processed online, or over the phone, using a credit or debit card, currently VISA, MasterCard, Eurocard, Delta, VISA Electron and Switch/Solo]) using and managed by WorldPay. Sometimes we may accept cash, cheque or money order payment but the acceptance of such payment is always at our sole discretion.

5.2 Your credit card company may do an additional security check to confirm it is you who is making the purchase.

5.3 All orders and invoices will be sent to the credit or debit card billing address and not the shipping or delivery address where the two addresses differ.

5.4 All information that you supply to us whilst placing an order via the website is encrypted prior to transmission to protect your details and your privacy.

5.5 We may use a third party to process the payment on our behalf.

  1. Refunds:

6.1 We try to package products ordered as well as possible to ensure that the products arrive undamaged. However, if a product arrives which is damaged or has defects, we will replace it whenever possible free of charge or alternatively provide you with a full refund if you return the product to us at our address below. We will try to attend to all returns as soon as practically possible. This does not affect your statutory rights.

6.2 Our policy is to ensure that you are satisfied every time you place an order on our website. If you are unhappy with a product when you receive it please return it with the despatch note, unused, for a full refund within seven working days of the receipt. You do not have to give a reason when returning a product. We will refund your credit card after we have inspected the returned product and are satisfied that the product in question has been returned in the condition it was in when delivered to you.

  1. Guarantees and Liability:

7.1 We have used our best efforts to ensure that all information on our website is correct but make no guarantee and accept no liability as to the correctness of any such information. Use of any information will be entirely at your own risk.

7.2 We have tried to make the descriptions (including visuals) of all products as accurate as possible. However, some products may differ slightly from those featured on our website. We will ensure any product ordered by you on its retail value whilst in transit to you. Please check the delivered product as soon as possible on receipt as we will not cover any subsequent loss or destruction.

7.3 We will not be liable for any indirect or consequential loss to you. Your statutory rights as a consumer are available to you.

7.4 We will have no liability in respect of any other website or page on the internet accessible from our website

7.5 Except as provided above we give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.

7.6 Our website and these terms and conditions are subject to the laws of England and any disputes must be brought in English Courts.

Cookie Policy:

This website is controlled and operated by Hy Equestrian.  All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Battle Hayward and Bower Limited
Battle, Hayward & Bower Ltd,
Crofton Drive,
Allenby Road Industrial Estate,
Lincoln,
LN3 4NP.
This is also our registered office.
Company registration: England and Wales 00274745.

You may also contact us by email at info@battles.co.uk or by telephoning us during office hours at +44 (0)1522 529 206

Data Protection:
We are committed to protecting the privacy and confidentiality of information provided by all users of our website.  Accordingly, we uphold the relevant data protection principles and process your personal data in accordance with the Data Protection Act 1998.  Please read this privacy policy statement to understand how we use and protect the information that you provide to us.

By visiting this website, registering for an account or forum, purchasing goods or otherwise providing information to us via this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Any changes to this privacy policy statement will be posted to this website.  Please check regularly for updates.

Collection of Information:
When you visit, register or make purchases on this website you may be asked to provide certain information about yourself including your name, company name, contact details including address(es), telephone number(s) and fax number(s), VAT number and date of birth. We may also collect information about your use of our website as well as information about you by the use of cookies (see below), and e-mails or letters you send to us.

Cookies:
Cookies are small amounts of information which are stored on your computer. Using cookies enables us to monitor website traffic and to personalise the content of our site to your requirements.  This maximises the benefits you gain in using our website and makes it easier for you to log on and use the site during any future visits.

We may use cookies to collect information about your use of our website whether you register on our site or not.  As soon as you enter or register on our site, our system may issue cookies to your computer whenever you log on.

You may disable the use of cookies in your Internet browser but this may limit your access to our website or adversely affect your use of features or functions on certain web pages on it.

Web Beacons / Clear Gifs:
A web beacon is a transparent image placed on an email or web page. It provides us with a simple record of users’ actions when they open an email containing a web beacon / clear gif. Hy Equestrian use a web beacon to monitor email communications that are sent for marketing purposes. This is to personalise your marketing information and make your experience more user-friendly. It allows us to make sure that subscribers are receiving our emails and are not missing out on any offers through emails being caught up in spam filters. If you do not wish to have your emails monitored for an improved customer experience please disable the automatic download of pictures in your email client or send an email informing us of your request to info@battles.co.uk. On receiving an email regarding this matter we will remove web beacons from emails that are sent to you.

Use of your Information:
Your information will enable us to provide you with access to all parts of our website and/or forums, to administer accounts and/or orders and to provide you with other services and information.  It will also enable us to process and complete orders, to process payments and/or to bill you and to contact you were necessary.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to them or to the website.  Where you have consented to us doing so, we might also use your information to let you know about other services which we offer which may be of interest to you including forthcoming events and we may contact you by post, telephone or fax, as well as by e-mail.  If you no longer wish us to contact you, please let us know.  Users have the right to ask us to stop processing their personal data for direct marketing purposes at any time.

We do not partner with or have special relationships with any ad server companies.

Disclosure of your Information:
The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff and third parties within, and occasionally, (where necessary to fulfil and deliver orders) outside of, the EEA.  Those parties process information, fulfil and deliver orders, process credit or debit card payments and provide support services on our behalf.  We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

To help us make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file and/or those of your principal directors/shareholders where relevant. We may also disclose details of how you conduct your account to such agencies.  This information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud protection, money laundering prevention and occasionally for tracing debtors.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.  Countries outside of the EEA do not always have strong data protection laws.  However, we will always take steps to ensure that your information is used by third parties in accordance with this policy statement.

Links:
We are not responsible for the privacy and data protection practices of other websites which may be reached through links contained in this website.  Users should be aware when they leave this website and move into any linked website and should read the privacy and data protection policies and statements contained on any such linked website.

Accessing and Updating:
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please contact us.  We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.  You may also view some of the information held about you by logging into your account.

Cookie Policy:
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This allows us to monitor our website and make sure you have the best experience when browsing. The data provided by Google is anonymous and only gives us insight into the browsing habits of visitors, so that we can see if pages aren’t functioning correctly or if a visitor is having navigation problems.

Name: _utma
Typical content: randomly generated number
Expires: 2 years

Name: _utmb
Typical content: randomly generated number
Expires: 30 minutes

Name: _utmc
Typical content: randomly generated number
Expires: when user exits browser

Name: _utmz
Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)
Expires: 6 months

For more information about Google Analytics visit Google Analytics website.

Name    hy-equestrian.com
Value    CartID=1038853
Host       .hy-equestrian.com
Path       /

Secure No.
Expires At End Of Session

This cookie identifies the contents of the basket that the user last had open and is an important part of the basket functionality.

Name    ASP.NET_SessionId
Value    k5r0q145tyx2lm5532hvk345
Host       . hy-equestrian.com
Path       /

Secure No.
Expires At End Of Session

This cookie is essential for maintaining the user’s session and is set upon your arrival to the Hy Equestrian Website. This cookie is deleted when you close your browser.

Removing and disabling cookies:
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However, this will affect the functionality of the websites you visit.

Google Adwords Conversion Tracking:
We use Google Adwords Conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through the website. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. These cookies expire within 30 days and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about Google Conversion Tracking and the ability to opt out.

Google AdWords Remarketing:
We use Google AdWords Remarketing which uses cookies to help us deliver targeted online adverts based on past visits to our website. Google uses this information to carefully display Hy Equestrian adverts on various third party websites across the internet. These cookies are set to expire and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about the ability to opt out.